Terms of Service

These terms govern your use of Rivet. By using Rivet, you agree to these terms.

These terms govern your use of Rivet. By using Rivet, you agree to these terms.

  1. Definitions

In these Terms:

"Rivet," "we," "us," or "our" means Rivet Systems Inc., a Canadian corporation with its principal place of business in Belle River, Ontario.
"Service" means the Rivet practice-communication service, including the Rivet mobile applications, the Rivet web application, the marketing website at getrivet.ca, the dedicated phone number we provision to you, the calls, text messages, voicemail recordings and transcriptions, intent-classification labels, video-session connectivity, push notifications, contact-import features, and all related back-end services.
"You," "your," "Practitioner," or "Subscriber" means the individual mental health practitioner who creates a Rivet account, or the professional corporation, partnership, or solo practice on whose behalf the account is opened.
"Client" means an individual who contacts you through the Service — whether by calling your Rivet number, texting it, joining a video session, or otherwise. ("Client" is used in place of "patient" to match the predominant vocabulary of mental health practice. PHIPA's defined term is "individual"; "Client" is the day-to-day equivalent.)
"Client Data" means information about a Client that flows through the Service in the course of communications between you and the Client, including their phone number, the content of their voicemails and text messages, their participation in a video session, and any information they volunteer.
"Practitioner Data" means your account, billing, and configuration information — including your name, professional credentials, email, phone numbers, payment method, auto-reply settings, and imported contacts.
"Privacy Policy" means the Rivet Privacy Policy at getrivet.ca/legal/privacy, as updated from time to time.
"DPA" means the Rivet Data Processing Agreement, available in the current form at getrivet.ca/legal/dpa.
"PHIPA" means Ontario's Personal Health Information Protection Act, 2004.
"PIPEDA" means Canada's Personal Information Protection and Electronic Documents Act.

  1. The Service — what Rivet is and is not

The Service provides each Practitioner with a dedicated practice phone number and a unified communication app that handles:

inbound and outbound voice calls;
inbound and outbound SMS (text messaging);
voicemail recording, transcription, and intent classification, with an optional automatic text reply to the caller;
one-to-one video sessions between Practitioner and Client;
push notifications for incoming calls, messages, and voicemails; and
optional import of selected phone contacts to display caller names and to suppress auto-replies for contacts you tag as personal.

The Service is delivered through a mobile application on iOS and Android and a complementary web application accessible from a desktop browser.

The Service is intended for use by independent licensed mental health practitioners in Canada in the course of their professional practice. It is not intended for personal use, for use as your primary household phone line, for use by unlicensed individuals to deliver clinical care, or for use in jurisdictions where it is not lawful.

2.1 The Service is NOT a primary or emergency phone line

The Service is a Voice-over-Internet-Protocol (VoIP) communication service. It is not a substitute for a traditional landline telephone service. In particular:

The Service does not support 911, 988, or any other emergency or crisis-line dialling. Calls placed from the Rivet app to emergency numbers will not connect to emergency services.
The Service depends on a working internet connection on your device and on the availability of our third-party telecommunications providers. If your internet connection is offline, if your device is powered off, or if our providers are experiencing an outage, the Service will not be available to send or receive calls or messages.
You must maintain a separate, independent telephone service capable of reaching emergency services for yourself, your staff, and anyone reasonably foreseeable to be present at your premises.
You agree to inform any Client who provides their consent to be contacted through the Service that the Service cannot be used to reach emergency services, and that they must contact emergency services through their own independent telephone or by calling 911 directly if they are in crisis.

This section is required by the Canadian Radio-television and Telecommunications Commission (CRTC) for VoIP service providers operating in Canada.

  1. Eligibility and account

To register for and use the Service, you represent and warrant that:

  1. You are at least 18 years of age, or the age of majority in your province or territory of residence, whichever is greater.

  2. You are an individual licensed by the relevant professional regulatory college, association, or order to practice as a mental health practitioner in the Canadian jurisdiction(s) where you treat Clients (for example, the College of Registered Psychotherapists of Ontario, the College of Psychologists of Ontario, the Ontario College of Social Workers and Social Service Workers, or an equivalent body in another province or territory).

  3. Your use of the Service will be in compliance with the regulatory and ethical requirements of your professional college, including any record-keeping, consent, supervision, and scope-of-practice rules.

  4. If you are creating an account on behalf of a professional corporation, partnership, or other practice entity, you have the authority to bind that entity to these Terms, and "you" in these Terms means both you personally and that entity.

  5. The information you provide to Rivet during account creation and thereafter is accurate, current, and complete, and you will keep it current.

You are responsible for maintaining the confidentiality of your authentication credentials and for all activity that occurs under your account. You will notify Rivet at hello@getrivet.ca promptly if you suspect unauthorized access to your account.

  1. Mobile app license

4.1 Licence grant

Subject to your compliance with these Terms, Rivet grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to download, install, and use the Rivet mobile application on a device that you own or control, solely for the purpose of using the Service in accordance with these Terms.

4.2 App store terms apply in addition to these Terms

You acknowledge that the Rivet mobile application is distributed through the Apple App Store (on iOS) and the Google Play Store (on Android), and that your download and use of the application is also subject to the standard terms of those stores:

The Apple Licensed Application End User License Agreement (the "Apple EULA"), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/, governs your use of the iOS application. To the extent of any conflict between these Terms and the Apple EULA as it applies to your use of the iOS application, the Apple EULA controls.
The Google Play Terms of Service govern your use of the Android application.

You acknowledge that Apple Inc. and Google LLC are not parties to these Terms and have no obligation whatsoever to provide maintenance, support, or warranty services for the Service. As required by the Apple EULA, you represent that you are not located in a country subject to U.S. embargo or designated as a "terrorist-supporting" country, and that you are not listed on any U.S. government list of prohibited or restricted parties.

  1. Two roles: Practitioner is the custodian; Rivet is the agent

5.1 PHIPA characterization

When you use the Service to communicate with your Clients, you are the Health Information Custodian under PHIPA section 3, and Rivet acts as your Agent under PHIPA section 2 and as a provider of electronic services under Ontario Regulation 329/04 section 6(3). Equivalent allocations apply under the personal-health-information statutes of other Canadian provinces.

5.2 What this means in practice

You retain ownership of and responsibility for Client Data. Rivet handles Client Data only on your behalf and under your direction, consistent with the DPA and the Privacy Policy.
Rivet does not use Client Data for its own purposes, does not sell Client Data, and does not use Client Data to train any artificial intelligence model.
You are responsible for obtaining any consents required from your Clients to communicate with them through the Service (including consent to text messaging, to receive auto-replies, and to participate in video sessions through a third-party provider), for advising Clients of the limitations described in §2.1 (no emergency calling), and for satisfying any record-keeping or disclosure obligations imposed by your professional college.
Rivet will assist you in responding to Client requests for access to or correction of Client Data, but the substantive obligation under PHIPA / PIPEDA rests with you as the Custodian.

5.3 Practitioner Data

For Practitioner Data, Rivet acts as the responsible party (controller). Our handling of Practitioner Data is described in the Privacy Policy.

  1. Phone number assignment, ownership, and port-out

6.1 Assignment

When you activate the Service, Rivet assigns you a dedicated phone number provisioned through our telecommunications provider (Twilio Inc.). The number is yours to use for the duration of your subscription.

6.2 Port-out on termination

If your subscription ends for any reason other than termination by Rivet for cause under §17, you may request that your Rivet phone number be ported out to another telecommunications service provider, on the conditions that:

you submit the port-out request within 30 days of the end of your subscription, after which the number may be reclaimed and reassigned;
you provide accurate routing information from the receiving carrier; and
you have no outstanding fees owing to Rivet.

Rivet will cooperate with reasonable port-out requests and will not charge a port-out fee.

6.3 Reassignment of inactive numbers

If your subscription ends and you do not request a port-out within the 30-day window, Rivet may release the number back to the underlying telecommunications provider for reassignment. Rivet has no further obligation to you in respect of the number after the 30-day window closes.

  1. SMS messaging program

Program name: Rivet practice-communication service.

What it does: When a Client texts your Rivet number, the message is delivered to you in the app. When a Client calls your Rivet number and reaches your voicemail, the Service may send the Client a single automated text reply containing the message you have written in your Rivet account.

Frequency: Transactional only — one automated reply per call within a de-duplication window. Subsequent messages in the conversation are only sent in response to further Client contact, or are messages you send manually from the app. The Service does not send marketing messages.

Consent (under CASL): When a Client contacts your practice through the Service, the automated reply is a direct response to the Client's initiated communication and falls within Canada's Anti-Spam Legislation (CASL) implied-consent provisions for response to an inquiry.

All automated replies identify the Practitioner sending them and include opt-out instructions, as required by CASL.

Opt-out: A Client may reply STOP at any time to opt out of further automated messages from your Rivet number. HELP returns contact information for the Practitioner. Carrier message and data rates may apply to the Client.

You agree:

not to use the Service to send marketing, promotional, or commercial-electronic-message ("CEM") content as defined in CASL or in the U.S. Telephone Consumer Protection Act (TCPA) without obtaining the express consent required by the applicable statute;
to author auto-reply text that is accurate, lawful, and consistent with your professional-college rules; and
to indemnify Rivet under §20 for any claim arising from auto-reply text or other content you author or transmit through the Service.

  1. Voicemail transcription and intent classification — not authoritative

The Service uses on-device artificial-intelligence models to transcribe voicemail recordings into text and to label each voicemail with an intent category (for example: "new client," "reschedule," "cancellation," "urgent / crisis," "general inquiry"). Transcription and classification run on Rivet's own infrastructure; voicemail content is not sent to any third-party AI provider.

You acknowledge and agree that:

Transcripts and intent labels are produced by an automated system and may contain errors, omissions, or mis-classifications. Speech recognition is imperfect, particularly for names, medical terms, background noise, accents, and low-volume audio.
The intent label, including any label suggesting urgency or crisis, is a heuristic — it is not a clinical assessment and must not be relied on as one. You remain responsible for listening to the original voicemail audio and exercising your own professional judgment before acting on it, particularly where Client safety may be at issue.
Rivet does not warrant the accuracy, completeness, or timeliness of any transcript or intent label, and Rivet is not liable for any harm arising from an error in transcription or classification.

  1. Video sessions

The Service includes one-to-one video sessions between you and your Client, conducted using browser-based WebRTC peer-to-peer connections. Video and audio stream encrypted between the two devices. When a direct peer connection is not possible, encrypted media is relayed through Metered.ca's TURN servers; the relay does not decrypt the contents.

The Service does not record video sessions. Only the fact that a session occurred, its duration, and the participating phone numbers are stored.

You are responsible for obtaining any consents required from your Client to conduct a video session through the Service, for ensuring that the video-session environment on your side satisfies your professional-college rules for confidentiality, and for advising the Client of the limitations of the Service (including §2.1).

  1. Recording and consent

The Service does not record voice or video calls. Voicemail messages left by a caller are recorded by design as part of the voicemail feature; the recording of a voicemail by the called party is not a recording of a "private communication" under Canada's Criminal Code section 184, and applicable laws do not require additional consent for the receiving party to retain a voicemail message.

If you use any external tool to record a call placed or received through the Service, you are solely responsible for compliance with all applicable wiretap and consent-to-record laws, including obtaining the consent of every party to the call where required.

  1. Fees, billing, trial, auto-renewal, and refunds

11.1 Fees

The Service is offered on a monthly subscription at the price published on getrivet.ca/pricing at the time you subscribe, plus any applicable taxes (HST / GST / PST). All fees are stated and charged in Canadian dollars (CAD) unless otherwise indicated at the time of subscription. Rivet may, from time to time, offer add-on usage-based fees (for example, additional phone numbers or international SMS delivery); any such fees will be disclosed at the time of activation.

11.2 Payment processor

Billing is handled through Stripe Inc., a third-party payment processor. By providing payment information to Rivet, you authorize Rivet (and Stripe acting on its behalf) to charge your selected payment method for all fees and applicable taxes when due. Rivet does not store full payment card numbers or card-security codes; these are held by Stripe in accordance with PCI DSS requirements.

11.3 Free trial

If Rivet offers a free trial at the time you register, the trial period and any feature or usage limits will be disclosed during account creation. At the end of the trial period, unless you have cancelled, your subscription will automatically convert to a paid monthly subscription and your selected payment method will be charged the published monthly fee. You may cancel at any time during the trial without charge.

11.4 Auto-renewal

Your monthly subscription renews automatically each month on the anniversary of your initial paid charge, until you cancel. You will be charged the then-current published monthly fee for the Service on each renewal date. Rivet will provide at least 30 days' advance notice by email of any increase to the monthly fee; if you do not agree to the increase, you may cancel before the new fee takes effect.

11.5 Cancellation

You may cancel your subscription at any time by:

using the cancellation function in the Rivet app or web app (if available); or
emailing hello@getrivet.ca from the email address associated with your account.

Cancellation takes effect at the end of the then-current monthly billing period. You will retain access to the Service through the end of that period.

11.6 Refunds

Subscription fees are non-refundable except where a refund is required by applicable law (including, in Ontario, by the Consumer Protection Act, 2002). Rivet does not provide prorated refunds for partial months of unused service following cancellation. If you believe a charge is incorrect, contact hello@getrivet.ca within 60 days of the charge and we will investigate and, where the charge is in error, refund or credit the disputed amount.

  1. Acceptable use

You agree to use the Service lawfully, ethically, and in accordance with the rules of your professional regulatory college.

You will not:

Send unsolicited commercial electronic messages in violation of CASL, the U.S. TCPA, or any equivalent law.
Use the Service to harass, threaten, defraud, defame, or otherwise harm any person.
Use the Service to deliver clinical care to populations or in jurisdictions for which you are not licensed.
Use the Service to communicate with Clients in a way that violates your professional college's standards of practice (including, without limitation, standards on confidentiality, dual relationships, electronic communication, record-keeping, and informed consent).
Use the Service in a way that exposes Rivet to liability under any jurisdiction's health-privacy law that does not apply to you as a Canadian-licensed practitioner.
Attempt to reverse engineer, decompile, disassemble, or derive the source code of any part of the Service, except to the extent expressly permitted by applicable law notwithstanding this restriction.
Resell, sublicense, rent, lease, or otherwise transfer access to the Service to any third party.
Access or use the Service to build a competing product or service, to benchmark its features, or to copy any of its features or user interface elements.
Use the Service in any way that imposes an unreasonable or disproportionately large load on Rivet's infrastructure, or that interferes with the integrity or performance of the Service for other users.
Use the Service to transmit any virus, worm, malware, or other malicious code.

Violation of this section may result in suspension or termination of your account under §17.

  1. Privacy and Data Processing Agreement

13.1 Privacy Policy

The Rivet Privacy Policy at getrivet.ca/legal/privacy describes how Rivet collects, uses, discloses, retains, and protects information. By using the Service, you acknowledge that you have read and understood the Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.

13.2 Data Processing Agreement (DPA)

Rivet's processing of Client Data on your behalf is governed by the Rivet Data Processing Agreement (the "DPA"). The DPA is automatically incorporated into these Terms when you create your Rivet account and accept these Terms, at no additional cost ("free DPA"). The current form of the DPA is available at getrivet.ca/legal/dpa; a printable copy is available on request to hello@getrivet.ca.

If a particular Practitioner requires customization of the DPA (for example, a Practitioner in a province with provincial health-privacy requirements that differ from PHIPA), Rivet will consider reasonable requests; material customization may require a separately-signed amendment.

13.3 Order of precedence

If there is a conflict between these Terms, the Privacy Policy, and the DPA on a matter relating to the processing of Client Data, the DPA controls, followed by the Privacy Policy, followed by these Terms.

  1. Service availability, modifications, and updates

14.1 No service-level guarantee

Rivet provides the Service on an "as available" basis. Rivet does not warrant that the Service will be uninterrupted, error-free, available at any specific time, or available at any particular level of throughput or latency. Service availability depends on, among other things, the availability of third-party telecommunications and hosting providers (including Twilio, Supabase, Cloudflare, Metered.ca, Apple, and Google), the public internet, and the condition of your own device and network.

14.2 Maintenance and outages

Rivet may take the Service offline from time to time for scheduled maintenance, security updates, or other operational reasons. Rivet will use reasonable efforts to provide advance notice of planned outages by email or in-app notification.

14.3 Modifications to the Service

Rivet may modify, add, or remove features of the Service at any time. If Rivet removes a feature that you reasonably relied upon as material to your use of the Service, and Rivet does not provide a substantively equivalent replacement, you may cancel your subscription under §11.5 effective immediately upon notice and receive a prorated refund of any fees prepaid for the unused portion of the then-current monthly billing period.

14.4 Updates to the mobile app

Rivet may issue updates to the Rivet mobile application from time to time. Some updates may be required to continue using the Service. The Service may stop working on a version of the application that is more than a reasonable number of versions out of date.

  1. Beta and preview features

From time to time, Rivet may make beta, preview, alpha, or other pre-release features available to you. Such features are provided "as is" and without warranty of any kind, may be modified or discontinued without notice, and may have limitations or known issues. Rivet has no liability for the use of beta features.

  1. Feedback

If you provide Rivet with feedback, suggestions, ideas, or other information about the Service ("Feedback"), you grant Rivet a perpetual, worldwide, royalty-free, irrevocable, sublicensable licence to use the Feedback for any purpose, including incorporating it into the Service, without obligation to you. Rivet has no obligation to use Feedback. Feedback does not include Client Data and is not subject to confidentiality.

  1. Suspension and termination

17.1 Termination by you

You may terminate these Terms at any time by cancelling your subscription under §11.5.

17.2 Suspension and termination by Rivet

Rivet may suspend or terminate your access to the Service, in whole or in part, immediately and without prior notice:

if you fail to pay any fee when due and the failure continues for more than 14 days after a reminder notice;
if you materially breach these Terms (including §12 Acceptable Use, §3 Eligibility, or any obligation to obtain Client consents under §5, §7, or §9);
if Rivet has a reasonable basis to believe that your use of the Service is unlawful, infringes the rights of any third party, presents a security or integrity risk to the Service or to other users, or exposes Rivet to regulatory action; or
if required by a court, regulator, or telecommunications provider.

17.3 Termination for convenience

Rivet may terminate these Terms for convenience on 30 days' written notice by email to the address on file for your account. In that case, Rivet will refund any prepaid fees attributable to the period after the effective date of termination.

17.4 Effect of termination

On termination of these Terms for any reason:

your right to access and use the Service ends immediately;
you may request the export of Practitioner Data and Client Data within 30 days of termination, and Rivet will provide the data in a machine-readable format (or, where impractical, will provide reasonable assistance in accessing the data); after the 30-day export window, Rivet may delete the data in accordance with the retention rules in the Privacy Policy;
you may request a port-out of your Rivet phone number within 30 days under §6.2;
you remain liable for all fees accrued through the effective date of termination; and
the provisions of these Terms that by their nature survive termination — including §13 (Privacy and DPA), §17.4 (this section), §18 (Warranty Disclaimer), §19 (Limitation of Liability), §20 (Indemnification), §21 (Intellectual Property), §22 (Confidentiality), §24 (Governing Law and Dispute Resolution), and §25 (General) — will survive.

  1. Disclaimer of warranties

The Service is provided "AS IS" and "AS AVAILABLE," with all faults, and without warranty of any kind. To the maximum extent permitted by law, Rivet disclaims all warranties, express, implied, statutory, or otherwise, including any warranty of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, accuracy, completeness, or that the Service will meet your requirements.

Without limiting the foregoing, Rivet does not warrant that:

the Service will be uninterrupted, secure, timely, or error-free;
voicemail transcriptions, intent labels, or any output of an artificial-intelligence component will be accurate or complete;
any message sent through the Service will be delivered, delivered on time, or delivered in the form sent;
any call or video session placed through the Service will connect or remain connected; or
the Service will satisfy any specific regulatory, professional, or contractual requirement applicable to your practice.

Some jurisdictions do not permit the disclaimer of certain implied warranties. To the extent that such warranties cannot be disclaimed, they are limited to the maximum extent permitted by law, and the remedies described in §19 are your sole and exclusive remedies.

  1. Limitation of liability

19.1 Exclusion of indirect damages

To the maximum extent permitted by law, Rivet will not be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, anticipated savings, or business opportunity, arising out of or in connection with these Terms or the Service, whether based on contract, tort (including negligence), strict liability, statute, or any other theory, and even if Rivet has been advised of the possibility of such damages.

19.2 Liability cap

Rivet's total cumulative liability arising out of or in connection with these Terms or the Service, regardless of cause of action, will not exceed the greater of (a) the fees you have paid to Rivet for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100).

19.3 Clinical decision-making

The Service is a communication tool. It is not a clinical decision support system, a triage system, or a medical device. You — not Rivet — are responsible for every clinical judgment you make. In particular:

Rivet is not responsible for any decision you make, or fail to make, on the basis of a voicemail transcript, an intent label, or any other Rivet output, including any decision relating to Client safety or urgency.
Rivet is not responsible for harm arising from a missed, delayed, or mis-routed call, message, voicemail, video session, or notification.
Rivet is not responsible for ensuring that your communications with Clients comply with your professional college's rules.

19.4 Essential basis of the bargain

You acknowledge that the limitations in §18 and §19 are an essential basis of the bargain between you and Rivet, that Rivet would not provide the Service to you without these limitations, and that these limitations apply even if a remedy fails of its essential purpose.

19.5 Carve-outs

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot be limited under applicable Ontario law.

  1. Indemnification

20.1 By you

You will indemnify, defend, and hold harmless Rivet, its directors, officers, employees, contractors, and agents from and against any third-party claim, demand, action, loss, cost, damage, or expense (including reasonable legal fees) arising out of or relating to:

your use of the Service in breach of these Terms;
your violation of any law (including CASL, TCPA, PHIPA, PIPEDA, consumer-protection law, or the rules of your professional college);
any content or message you author, transmit, or store through the Service;
any allegation by a Client or other third party that you failed to obtain a required consent (including consent to be contacted by SMS, to receive an auto-reply, or to participate in a video session); or
any decision you make, or fail to make, on the basis of a Rivet output (including transcripts and intent labels).

20.2 By Rivet

Rivet will indemnify, defend, and hold harmless you from and against any third-party claim alleging that your use of the Service in accordance with these Terms infringes a Canadian patent, copyright, or trademark of that third party, and will pay any damages finally awarded against you (or any settlement to which Rivet agrees) on account of such claim. Rivet's obligations under this §20.2 do not apply where the claim arises from (a) your modification of the Service, (b) your combination of the Service with anything Rivet did not provide, or (c) your use of the Service in breach of these Terms.

20.3 Procedure

The indemnified party will (i) promptly notify the indemnifying party in writing of the claim, (ii) give the indemnifying party sole control of the defence and settlement, and (iii) provide reasonable cooperation at the indemnifying party's expense. The indemnifying party will not settle a claim that imposes a material non-monetary obligation on the indemnified party without the indemnified party's prior written consent (not to be unreasonably withheld).

  1. Intellectual property

21.1 Rivet IP

The Service, including all software, source code, object code, algorithms, models, designs, user interfaces, text, graphics, logos, trademarks, trade dress, documentation, and other materials, is owned by Rivet or its licensors and is protected by Canadian and international intellectual property law. These Terms grant you a limited licence to use the Service under §4, and nothing more. All rights not expressly granted are reserved.

21.2 "Rivet" mark

"Rivet," the Rivet logo, and other Rivet brand elements are trademarks of Rivet Systems Inc. You may not use them without Rivet's prior written consent, except to refer factually to your use of the Service.

21.3 Your content

You retain ownership of all content you create and store in the Service (auto-reply text, contact tags, configuration, etc.) and of the underlying communications between you and your Clients.

  1. Confidentiality

Each party may receive information about the other party that is confidential or proprietary ("Confidential Information"). Each party agrees to (a) use the other's Confidential Information only as necessary to perform under these Terms, (b) protect it with at least the same degree of care it uses for its own confidential information (but no less than reasonable care), and (c) not disclose it to any third party except to its employees, contractors, and advisors who need to know and who are bound by confidentiality obligations substantially similar to these.

Confidential Information does not include information that is or becomes public other than through a breach of these Terms, that the receiving party already lawfully possessed, that is independently developed without reference to the disclosing party's information, or that is rightfully received from a third party not under a confidentiality obligation.

For clarity, Client Data is not "Confidential Information of Rivet" — it is data Rivet processes on your behalf and is governed by §5, §13, and the DPA. Aggregated, de-identified, and statistical information Rivet derives from operating the Service (without identifying you or any Client) is not Confidential Information of either party.

  1. Modifications to these Terms

Rivet may modify these Terms from time to time. For non-material changes, Rivet will post the updated Terms on getrivet.ca/legal/terms with a new "Last updated" date. For material changes — including any change to fees, to the auto-renewal mechanism, to the dispute resolution provisions, to the limitation of liability, or to material data-handling commitments — Rivet will provide at least 30 days' advance notice by email to the address on file for your account.

Your continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms. If you do not agree to a material change, you may cancel your subscription before the change takes effect and receive a prorated refund of any prepaid fees attributable to the unused period.

  1. Governing law and dispute resolution

24.1 Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

24.2 Forum

You and Rivet submit to the exclusive jurisdiction of the courts of the Province of Ontario sitting in Toronto for any dispute arising out of or in connection with these Terms or the Service, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

24.3 Time limit

To the extent permitted by law, any claim arising out of or in connection with these Terms or the Service must be commenced within one (1) year after the cause of action arose, failing which the claim is permanently barred.

24.4 No class actions

To the extent permitted by law, you and Rivet each agree that any dispute will be resolved on an individual basis only, and not as a class action, collective action, or representative action.

  1. General

25.1 Entire agreement

These Terms, together with the Privacy Policy and the DPA, constitute the entire agreement between you and Rivet regarding the Service and supersede all prior agreements, understandings, and communications (written or oral) on the subject.

25.2 Order of precedence

In the event of a conflict, the order of precedence is: (1) any amendment signed by both parties, (2) the DPA, (3) the Privacy Policy, (4) these Terms.

25.3 No waiver

A failure by Rivet to enforce a provision of these Terms is not a waiver of Rivet's right to enforce that provision later.

25.4 Severability

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

25.5 Assignment

You may not assign or transfer these Terms or any rights under them without Rivet's prior written consent. Rivet may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, without consent. Subject to the foregoing, these Terms bind and benefit the parties and their permitted successors and assigns.

25.6 Notices

Rivet may provide notice to you by email to the address on file for your account, by posting in the Rivet app, or by posting on getrivet.ca. You may provide notice to Rivet by email to hello@getrivet.ca or by mail to the address in §26.

25.7 Independent contractors

Rivet and you are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between Rivet and you, except for the specific PHIPA-agent relationship described in §5.1.

25.8 Force majeure

Neither party is liable for a failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, government action, epidemic, fire, flood, earthquake, internet or telecommunications failure, or third-party service outage.

25.9 Language

The parties have requested that these Terms be drawn up in English. Les parties ont demandé que les présentes conditions soient rédigées en langue anglaise.

  1. Contact

For questions about these Terms or your account:

Rivet Systems Inc.
Belle River, Ontario, Canada
Email: hello@getrivet.ca