About Rivet
Since 2025, Rivet has focused on helping service businesses stay responsive even when they’re busy in the field, on another call, or short-staffed.
Serving today's on-demand homeowners
Rivet started with a simple insight: when homeowners don’t get acknowledged quickly, they move on. Good service businesses weren’t losing jobs because they didn’t care — they were losing them because intake stopped the moment a call was missed.
That gap is where Rivet works.
Human Focused
Simplicity
Reliability
Transparency
Rivet is there when you can't answer
For home service businesses, real work still gets booked on real calls.
But when a call is missed, intake stops — and jobs start drifting to the next company.
Rivet steps in during that gap, acknowledging the customer, continuing intake, and holding the job until your team can call back.
That space between a missed call and a callback is where jobs are usually lost.
Rivet is built to cover it.
Human-First by Design
Rivet doesn’t replace your team or your conversations. It supports them by handling intake during moments of absence.
Simple to Run
No apps. No dashboards. No scripts to manage. Just your existing number, working smarter when calls are missed.
Built for Real Offices
Designed around how service offices actually operate — busy phones, limited staff, and customers who won’t wait.