About Rivet
Rivet was built for the people who keep the world running — the contractors, techs, and owners who can’t always pick up the phone but never stop caring about their customers.
Serving the next generation of home owners
Rivet started with one simple insight: Today’s homeowners expect fast responses, but voicemail hasn’t kept up. Good service businesses were losing good jobs from calls they couldn’t return fast enough — not because they stopped caring, but because customers now hang up and call the next contractor.
Human Focused
Simplicity
Reliability
Transparency
We build for real human connection.
For service businesses, trust still comes from real conversations with real people.
The only thing that’s changed is how fast customers expect that connection to start.
Rivet protects that moment — the space between when a customer calls and when you can call back.
We call it Responsive Voicemail™.
Human-Focused
Automation should strengthen relationships, not replace them.
Simplicity by Design
No apps, no dashboards, no AI voices — just your number, working smarter.
Field-Tested
Built with real service teams across North America, not in board rooms.