Privacy Policy

Last updated: October 2025

1. Introduction

Rivet (“we,” “our,” or “us”) provides communication tools that help businesses manage missed calls and customer text conversations. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us by text message, phone, or email.

By using Rivet, you agree to the terms of this Privacy Policy.

2. Information We Collect

Information you provide directly

We collect information you voluntarily provide when you:

• Create an account or activate a phone line.

• Send or receive messages or voicemail through Rivet.

• Contact us for support or general inquiries.

This may include:

• Name and business contact details

• Phone numbers and email addresses

• Payment and billing information (processed through secure third-party providers like Stripe)

• Message content, call logs, and voicemail recordings (as part of service functionality)

Information collected automatically

When you visit our website or use Rivet services, we may automatically collect:

• Log data (browser type, device type, IP address, timestamps)

• Usage data (which features you use, SMS delivery performance, call metadata)

• Cookies or similar technologies for analytics and site performance

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve Rivet’s services

• Deliver SMS messages, voicemail transcriptions, and notifications

• Communicate with you about your account, billing, and updates

• Troubleshoot and ensure system security

• Comply with legal or regulatory obligations

We do not sell or rent your personal data to marketers or other third parties.

4. How We Share Information

We may share limited information with:

• Service providers that help us operate Rivet (e.g., Twilio for messaging, Stripe for billing, hosting partners).

• Law enforcement or regulators when legally required.

• Business successors, if Rivet is acquired or merged.

All service providers are contractually required to protect your information and use it only for the services they provide to us.

5. Data Retention

We retain call and message data only as long as necessary to provide the service or meet legal requirements. You may request deletion of your information at any time by contacting us.

6. Security

We use technical and organizational measures—such as encryption, secure hosting, and access controls—to safeguard your information. While no system is perfectly secure, we continuously work to protect against unauthorized access or disclosure.

7. Your Rights (Canada & GDPR-Aligned)

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your information

• Withdraw consent for processing where applicable

• File a complaint with your local privacy authority

To exercise these rights, contact us using the details below.

8. Children’s Privacy

Rivet’s services are intended for business use and are not directed to children under 16. We do not knowingly collect information from minors.

9. International Transfers

Rivet operates primarily in Canada, but some infrastructure and service providers (like Twilio) may process data in other countries, including the United States. We ensure appropriate safeguards are in place for any international data transfer.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last updated” date.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact us:

Rivet

Email: privacy@getrivet.ca