Live Dispatch, 24/7
If a call is urgent, Rivet can instantly dispatch the caller to you, someone on your team, or your existing call centre — so you can always deliver on your 24/7 promise.
Have a question?
Connect real emergencies — sleep through the rest.
Most after-hours callers aren’t true emergencies, but call centres bill you like they are. Rivet filters the noise before anything gets escalated. When a mobile caller texts that they need service right now, Rivet immediately tries to dispatch the call to you, someone on your team, or your call centre — whichever you prefer.
If it’s not urgent, Rivet holds the job for the morning and keeps the customer calm and updated.
It’s smart triage that saves money, cuts down on wasted calls, and makes sure you never miss the moments that actually matter.