By
Adam Simmons
· Last checked
September 2026
The main choices for video sessions in a Canadian practice are:
The video in your practice software, if you use Jane or Owl Practice
Doxy.me, dedicated telehealth video with a free plan
A general meeting tool such as Zoom
Rivet, video sessions built for Canadian therapists, with a practice phone line in the same app. Rivet is ours, so read this page with that in mind.
Picture quality is rarely what separates them. What does is how your client joins, where your records are kept, and whether the tools you use during the hour, such as a worksheet, a measure or EMDR, sit inside the call or in another tab. If you already pay for Jane or Owl and plain video covers your sessions, their built-in video is a sensible choice. If you want clients joining from a link with nothing to install, records kept in Canada, and clinical tools inside the session, Rivet is built for that.
What does each option give you?
Jane or Owl Practice video. Included in the plan and tied to your schedule and chart. A good fit for talk therapy where video is all the hour needs.
Doxy.me. Built for clinicians, with a free plan and a browser join for the client. Its help centre says "Doxy.me servers are located in the USA", and that on individual calls the audio and video flow directly between the two people rather than through its servers (Doxy.me server location).
Zoom and other meeting tools. Familiar and inexpensive. Zoom's free plan caps meetings at 40 minutes (Zoom pricing), which a fifty-minute session doesn't fit. If you share worksheets, test whether your face stays on the client's screen while you share.
Rivet. Your client clicks a link and joins in their browser, with no download or account. Your face stays on screen when you share, and the whiteboard, 71 measures and EMDR with bilateral stimulation open inside the session. Records are kept in Canada, and the same app carries your practice phone line.
What should I compare?
How your client joins. Every download, account or meeting ID is a chance for a first session to become a rescheduled one. A link that opens in the browser they already have is the easiest door.
Where the records are kept. Ask separately about the call itself and about the account, scheduling and session records sitting on a server. Treat "compliant" on any vendor page as a claim to check, not an answer.
What happens during a share. If you share safety plans or anything emotionally weighted, your client seeing your face throughout matters.
Which tools live inside the hour. Measures scored in session, a shared whiteboard, bilateral stimulation. In some platforms these are in the window; in others they're a separate tab or a separate subscription.
Your phone number. Some platforms are video only. Others carry the practice line as well, which means one app for the whole client relationship.
What does it cost?
Checked against each vendor's own page:
Jane: CAD $54, $79 or $99 a month, with one-to-one telehealth on all three. Group telehealth is an add-on at $15 per practitioner a month (Jane pricing).
Owl Practice: solo plans at CAD $60, $80 or $100 a month plus tax, with video included, currently discounted 40% for the first six months (Owl Practice pricing).
Doxy.me: a free plan, and a paid plan billed annually (Doxy.me pricing).
Zoom: a free plan with the 40-minute cap, and Pro at $16.99 US per user a month billed monthly (Zoom pricing).
Rivet: $65 CAD a month for full video sessions with the clinical tools and the practice phone. The $29 practice phone includes basic video at your own waiting-room link. Fourteen days free, no card.
Prices change, so check the vendor's page on the day you decide, and check what "per user" means if you might add an associate.
Which one should I pick?
Your practice software's video if you already pay for Jane or Owl and plain video covers your sessions.
Doxy.me if you want dedicated clinical video with a free start and you've reached your own view on US servers.
Zoom if cost matters most and your clients already use it, on a paid plan because of the 40-minute limit.
Rivet if you want clients joining from a link, records kept in Canada, and measures, the whiteboard or EMDR inside the session, or if you also need a practice phone line.
If you're switching
Tell clients about the new link once in writing, then again in the session before the switch. Habits outlive announcements.
Find out whether your old link keeps working before you cancel anything. A client who bookmarked it should never land on a dead page at their session time.
About Rivet
Rivet is a Canadian practice line built for therapists — a separate number for calls, texts and voicemail, with video sessions and clinical tools in the same place. Your data stays in Canada, and transcription runs on Rivet's own hardware rather than a third-party AI service.
$29 CAD a month per practitioner for the practice line, or $65 with video sessions and clinical tools. Fourteen-day trial, no card.